Terms and Conditions and Website Use



1.Introduction
Welcome to Roxanne Campbell Limited. This page tells you the terms on which you may use our website www.roxannecampbell.com (“Site”) which operates as a nail lacquer supplier and Nail services. Please read these product and services terms carefully before using this Site as they affect your rights and liabilities under the Law and the basis upon which we will supply the goods to you. By accessing, using or browsing this Site, it indicates that you accept these terms in their entirety. You do not need to be registered on our Site to buy our Products or use our nail services. If you are entering in to this Agreement on behalf of a Company or other legal entity, any acceptance of these terms will be considered a representation by you that you have the authority to bind such entity to these Terms and Conditions, in which case the terms “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with these Terms and Conditions, you may not proceed. We shall make available to you the supply of our nail lacquers and associated products (the “Products”), as well as provide related nail services (“the Service”).



2.Who We Are
www.roxannecambell.com is operated by Roxanne Campbell Limited, a UK Limited company registered in England under company number 08137262.



3.Use of the Site
Our Site is available free of charge to use but you only have permission for temporary use of the site, and we can withdraw or change our service at any time without telling you and without being legally responsible to you. These terms, together with the policies, images, documents referred to in them provide the terms of use which you may make use of our website whether as a guest or as a registered user. You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes). You agree to follow our policy If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them. Only use the Site as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely. We frequently update the Site and make changes to it, but we don't have to do this, and material on the Site may be out-of-date. No material on the site is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone. We recommend you review these terms from time to time to be aware of any changes. We follow our privacy policy in handling information about you. You can read our policy here. By using the Site, you agree to us handling this information and confirm that data you provide is accurate.

4. Our Services
We offer a London-wide luxury nail service in the comfort of your home, provided by professional freelance Nail Technicians. Bookings can be made online via email, seven days a week, 8am to 8pm Monday to Friday and 10am to 7pm Saturday to Sunday. • We will send a text message or email to confirm your appointment the day before. • Please ensure you have seating and table arrangements for the Nail Technician. • Treatments done within the home setting needs to be completed within the time specified. • Allow an extra 10 minutes to set up and pack equipment. • Treatments are non-refundable. • Pedicures need at least 1 hour and 15 minutes drying time before putting on footwear. We will not be held responsible if your nail lacquer smudges before the time specified. Accepted payment methods – Full payment is due after the treatment is completed. We accept cash or invoice payments. Cancellation and rescheduling appointments There is a 24 hour cancellation policy. If you cancel within 24 hours you will lose your 50% deposit. If there are delays we may have to cut your treatment time down or reschedule your appointment. If this situation occurred please call us straight away on 02037156401.Our Nail Technicians will give you 5-10 minutes leeway time. You may reschedule your appointment date or time. Please ensure you call 02037156401 or email hello@roxannecampbell.com at least three days in advance.

5. Our Products
We shall offer a variety of nail lacquer products on this Site These terms will not be binding upon you for the purchase and supply of any such Products until such a time as you have placed your order to purchase the Products (your “Order”) through the use of this Site and you receive an email from us acknowledging receipt of your Order and that your Order will be processed for delivery in accordance with your chosen method. On confirmation of your Order being placed in return for payment of the Products, you will then be bound by these terms and we shall supply the Products to you in accordance with your Order. We shall use our reasonable endeavours to respond to your Order within a reasonable period of time but the Products and Service are only available on an “as” and “when” basis and are subject to availability. We offer no representations or warranties that this Website offered will be accessible, or usable by you or without any faults. We agree to notify you at the earliest opportunity if there are any technical faults which would delay the processing of your Order. We reserve the right to refuse an order placed by you, if the Order is in breach of these terms in any way. On occasions, the Order may be refused because the Product is not available in which case we will notify you and offer you either an alternative or refund.

6. Payment for online shop
Payment will be made by you once you have placed your Order and the prices that are payable are clearly set out on this Site. If by mistake, we have underpriced the purchase price, we will have no obligation to supply that item at the stated price. All prices displayed on this Site are inclusive of VAT and payment can be made via PayPal.

7. Delivery and Returns
Orders will be processed and delivered to you in accordance with our method of delivery via Royal Mail. Please note that we only deliver to the UK at present. We aim to process any orders for delivery within 2 working days following placement of your Order. Delivery will usually be 3-7 days and no deliveries will take place on Saturdays, Sundays or Bank Holidays. Delivery fees will be added at the checkout but current fees are £2.90 per delivery for up to 4 nail polishes. We hope you will be happy with our Products but in the event that you do change your mind and wish to return these, please do not damage the items in any way and return these to us unopened within 14 days in the same packaging to enable us to provide you with a refund or exchange. In the event that you do damage our Products, we reserve the right to deduct any money from your refund as compensation. We will not accept any used or products that have been opened due to hygiene reasons. In the event that your Product is delivered damaged or faulty in any way, we agree to offer you a replacement of refund in accordance with your statutory rights as long as we receive the Product back within 14 days of receipt by you.

8. Products
We endeavor to provide an accurate description of our products, however on occasions the descriptions, images may vary in a minor way, from the actual product you receive. If this happens, we will notify you by email and if we do not receive confirmation from you that you wish to cancel your Order, we will assume that you are happy to proceed with the Order. We shall endeavor to respond to any complaints within 14 days and if this is not possible, we shall let you know.

9. Intellectual Property Rights
The brand Roxanne Campbell and our Products are protected by registered Trademarks and are not to be reproduced or used in any way without our permission. We are the owner or licensee of all intellectual property rights in the Site (for example trademarks, any copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them. Our status and that of any contributors, must be always be acknowledged. If you breach these terms, you lose your right to use our Site, and must destroy or return any copies you have made.

10. Our Legal Responsibility to You
We shall take reasonable care and skill to provide you with the Products in accordance with your purchase. To the extent that the law allows, you agree to release, our agents, directors, officers, shareholders and any employees from all liability arising out of or in connection with this Site, our Products and Services. This does not affect your statutory rights. We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for any loss to you arising from use of our site. We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes. We don't exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

11. Title
The risk in the Products transfers to you upon payment and delivery.

12. Your Account
Should you have an account with us as a customer, you will agree to be responsible for your password and keep this and any other activities under your account secure. We shall have no liability to you for any loss or damage which may arise from any misuse. We reserve the right to terminate your account and use of this Site at our discretion.

13. Complaints
Please email customercare@roxannecampbell.com allow 3-5 working days for a response or write to us at: Roxanne Campbell London 3rd Floor, 86-90 Paul Street London EC2A 4NE Tel. 02037156401

14. Privacy Policy
Please refer to our Privacy Policy which governs your use of this Site. By using this Site, you are consenting to the contents of that Policy.

15. Uploading to our Site
If you contact other users of our Site or upload material to it, you must follow our acceptable use policy, which sets out standards for usage. You can read this policy at hereand you must comply with the content standards referred to therein. You agree to reimburse us for any costs or expenses we incur as a result of any breach of this term. We won't be legally responsible to anybody for the accuracy of material that you upload to the site, and we can remove it at any time if we think it doesn't follow our acceptable use policy.

16. Computer Offences
If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity. Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material. You mustn't try to get access to our site or server or any connected database or make any 'attack' on the Site. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.

17. Links To Our Site
You are allowed to make a legal link to our website's homepage from your website if the content on your Site meets the standards of our acceptable use policy. Such use must be fair and reasonable and do nothing to harm our reputation. You must obtain our consent in writing if you wish to establish a link to our Site. We can end this permission at any time. You mustn't suggest any endorsement by us or association with us unless we agree in writing.

18. Links From Our Site
Links from our Site to other sites are only for information. We don't accept responsibility for other sites or any loss you suffer from using them.

19. Events Beyond Our Control

We shall have no responsibility or liability for any failure to perform, or delay in performance or any of our obligations under the Terms that is caused by events outside of our control.

20. Variation
We change these terms from time to time and you must check them for changes because they are binding on you.

21. Applicable Law
These terms of use, and their subject matter are governed by English Law and the English courts have the only right to hear claims related to our site.

22. Contact Us
Please email us at customercare@roxannecampbell.com to contact us about any issues. We shall contact you by email should it be necessary to do so.